Who are we?

Why HNC Lettings & Property Management?

Perfect Tenant-Property Matching for Long and Happy Tenancies

We take great care in matching our tenants with their perfect property. We believe that finding the right tenant for a property is key to ensuring a long and happy tenancy for both the tenant and the landlord. That's why we take the time to get to know our tenants and their requirements, as well as the details of each property in our portfolio. We use this information to carefully match tenants with properties that meet their needs and preferences, taking into account factors such as location, size, layout, and amenities. By matching tenants and properties perfectly, we can help ensure that our landlords and tenants enjoy long, happy tenancies that meet their needs and exceed their expectations.

Personalised and Flexible: Our Service Goes Beyond the 9-5

We understand that our clients need a bespoke and personal service that works around their individual needs and schedules. That's why we offer a flexible service that is tailored to each client's requirements, with appointments available outside of regular business hours to ensure maximum convenience. We believe in taking the time to get to know our clients and understand their unique situations and goals, so we can provide personalized advice and support that meets their needs. Our local knowledge and expertise mean that we can offer a service that is tailored to the specific needs of our clients and the local market. Whether you are a landlord or a tenant, you can trust us to provide a personal, responsive, and flexible service that delivers the results you need.

Going the Extra Mile for Our Clients: The Key to Our High Satisfaction Levels

We take great pride in our commitment to providing exceptional customer service and going the extra mile for our clients. Our focus on delivering the best possible experience for our clients has resulted in a very high level of customer satisfaction. We believe that every interaction with our clients is an opportunity to exceed their expectations and provide a truly exceptional service. Whether you are a landlord or a tenant, you can expect to receive personal attention, expert advice, and a proactive approach that is tailored to your specific needs. We are committed to building strong, long-lasting relationships with our clients, and we are dedicated to helping them achieve their goals. At HNC Lettings, our clients come first, and we will always go above and beyond to ensure their complete satisfaction.

Owner and Property Manager

Hayley Cooper MARLA BA (hons)

Hi, I'm Hayley Cooper, a Letting Agent with a passion for helping landlords and tenants navigate the complex world of property rentals.

With a degree from Lancaster University and years of experience in the industry, I've built a reputation for providing high-quality, bespoke letting services. As a busy Mum of two and proud owner of two furry friends, I understand the importance of finding the perfect home. That's why I'm dedicated to offering a friendly, modern, and reliable service to all my clients.

At HNC Lettings, I'm committed to looking after your property brilliantly, giving you peace of mind and helping you achieve your rental goals. Whether you're a landlord or a tenant, let's work together to find the perfect solution for your needs.

Contact one of our friendly team and we'll be pleased to help!

We are arla propertymark protected

"While not all companies in the property industry are regulated, at HNC Lettings & Property Management, we have voluntarily chosen to become regulated. This is to ensure that we are transparent in our business practices and at the forefront of developments in the lettings industry. By clicking on the ARLA Propertymark protected logo, you can view our certificate of membership and client money security certificate. We take pride in our commitment to maintaining high standards and providing our clients with the best possible service."

Our landlord money software

We are arla propertymark protected

"Our client accounting software is a game changer for our landlords. It provides accurate, real-time transparency over their rental income, with funds transferred to them by 5 pm on the day we receive the money. In addition to this, it is an excellent bookkeeping tool that allows for the easy addition of expenses with PDF invoices available at the click of a button. This software is an excellent way for our landlords to stay on top of their financials, and we are proud to offer this service as part of our commitment to providing our clients with the best possible service."

Rent and legal protection

"We offer market-leading rent and legal protection insurance for our landlords. With this insurance, landlords can enjoy peace of mind knowing that they are protected against rent arrears. The policy pays out for 100% of the time it takes to gain possession of the property, up to 75% of the rent for two months after possession is gained, and there is zero excess. All legal work is handled by dedicated solicitors and is covered up to £1,000,000. This comprehensive insurance policy takes all the worry away from rent arrears, allowing our landlords to focus on the things that matter most to them."

Schedule of condition

Rent and legal protection

At the beginning of each tenancy, we create a comprehensive 25-page schedule of condition, detailing the state of the property with exceptional attention to detail. If we are managing the property, we also conduct mid-tenancy and check-out inspections to ensure that everything is in order. To ensure that we capture every detail, we use a cutting-edge 360-degree camera that provides an unparalleled level of clarity. By doing so, we are able to minimize the risk of disputes and provide both landlords and tenants with a clear record of the property's condition at every stage of the tenancy.

No one does property management quite like us...

"My experience is from a landlord perspective and has been consistent! My properties are fully managed and not local to me and so I fully rely on Hayley's expertise as an agent to ensure they are in the same condition now as they were when I first started letting them out. She will advise when maintenance is due and ensure any is carried out to the highest standard. The service you receive from Hayley is exceptional and is of the highest quality!"

"From the initial enquiry I have found the service provided to be professional and at the same time friendly and down to earth, I always felt there was a good balance provided for my interests as a tenant and those of the property owner. I had a problem with the boiler a couple of years ago which Hayley did everything in her power to rectify in a timely manner and the problem was resolved. I would recommend HNC to both people looking to rent a property and landlords looking to rent out a property."

"The best property management company anyone could wish for. We have a portfolio fully managed by Hayley and her team and we couldn't be happier with the service. We love the rental payment app which lets us view our rental income and monitor our portfolio performance whenever we like. We feel like Hayley always has our best interests at heart and deals with all situations sensibly. She said she'd look after our houses as if they were her own, and she does! Highly recommend."

"I cannot thank HNC enough for the help they've provided our family at a tricky time.

Hayley has helped navigate all the intricacies and legalities of being a landlord.

HNC are reliable, prompt and assist with whatever is required, nothing is too much trouble!

"I was worried about renting out my property because I had never done it before. It is my family home of 11 years. Hayley explained everything to me and helped set everything up, I couldn't believe how much there was to do. It's now been let for a year, Hayley looks after everything and sends me updates regularly. My tenants are lovely."

We have rented two houses with HNC. We moved to a larger one after our family grew. We really wanted to stay in one of Hayley's properties. Any problems we have in our house are dealt with quickly and Hayley is always there if we need her."

100% lettings, 100% local

Why HNC Lettings & Property Management?

Perfect Tenant-Property Matching for Long and Happy Tenancies

Personalised and Flexible: Our Service Goes Beyond the 9-5

Going the Extra Mile for Our Clients: The Key to Our High Satisfaction Levels